Our growing team of consultants brings a wealth of invaluable experience and skills, with over 25 years of experience in the hospitality industry.
We are committed to providing outstanding customer service and always welcome your views and opinions on how we can improve, upon our service standards.
We recognise that we do not always get things right and if there is an
issue with your account, or you are unhappy with the level of service
you have received from us, please let us know by using the complaints
procedure outlined in this help guide. Throughout this procedure,
potential remedies may include: an apology, an explanation, the taking
of appropriate remedial action, and/or the award of compensation in
appropriate circumstances. We always aim to resolve complaints promptly
and professionally and provide clear and honest information to our
customers.
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To obtain a copy of this procedure in other formats, free of charge, please do not hesitate to contact us.Â
Please contact your I&C Energy Customer Services Executive or Account Manager to let them know you are not satisfied and discuss with them how we can help resolve the issue. They will then initiate our transparent complaints procedure to help work towards a resolution.
Our full complaints handling procedure can take a maximum of eight weeks to complete. This document can also be provided to you in writing on request, free of charge. The procedure includes opportunities for the complaint to be escalated internally if required.
In the unlikely event that we do not reach an agreement which you deem acceptable within eight weeks, the Energy Ombudsman (Ombudsman Services), the Citizens Advice Consumer Service and/or Advice Direct Scotland, may be able to assist you.
In the unlikely event that we do not reach an agreement which you deem acceptable within eight weeks, The Energy Ombudsman (Ombudsman Services) may be able to assist you. The Energy Ombudsman are a free of charge, independent dispute resolution service that may review the complaint case, providing you meet their acceptance criteria.
Additionally, the Citizens Advice Consumer Service may also be able to assist with an energy problem (for example with your bills or meters, or if you’re struggling to pay for the energy you use). They are the official source of free and independent energy advice and support for micro businesses and vulnerable customers.
The quickest and most assessable way to raise a complaint is by visiting: www.ombudsman-services.org/complain-now
Citizens Advice Consumer Service contact information can be found here: www.citizensadvice.org.uk/energy
Or, you can call them on 0808 223 1133 (Welsh Speaking: 0808 223 1144), open Monday to Friday, 9am – 5pm.
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Finally, if you are based in Scotland, you may also be able to gain assistance from Advice Direct Scotland. Please visit: www.energyadvice.scot, email en*******@ad****.scot or call 0808 196 8660.
Telephone: 07770 553341 (Monday to Friday, 8:30 – 5:30, local rates may apply)
Email:Â in**@ra***********.uk.Â
Thank you for visiting the RA Consultancy Website, should you have any further questions, please contact in**@ra***********.uk.Â
Our growing team of consultants brings a wealth of invaluable experience and skills, with over 25 years of experience in the hospitality industry.